SurfLocal
Standalone Reputation Management

Don't wait for the next review to become the next problem.

SurfLocal gives businesses a practical way to monitor their reputation, respond professionally, strengthen their review process, and get real help when a review needs attention.

Already a SurfLocal marketing client? Reputation Management is included with your marketing service. You do not need to purchase a separate standalone plan.

Choose the level of help you need.

Need ongoing protection? Start with Reputation Management. Have one specific situation to work? Choose a resolution case instead.

Best Long-Term Value
Ongoing Reputation Management

Reputation Management

$499 setup
then $199 per month

Set the system up once and keep your business protected going forward instead of starting over every time a new reputation issue appears.

  • Initial reputation and profile review
  • Reputation monitoring setup
  • Review tracking and response guidance
  • Review-generation and customer follow-up support
  • Assistance with eligible review challenges
  • Ongoing reputation management
Choose Reputation Management

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Higher-Touch Ongoing Support

Priority Reputation Management

$749 setup
then $249 per month

For businesses that want ongoing management with priority attention when reputation issues need faster or more hands-on support.

  • Everything in Reputation Management
  • Priority case review
  • More hands-on reputation support
  • Priority response guidance
  • Complex issue coordination
  • Ongoing monitoring and management
Choose Priority Management

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One Specific Review

Single Review Resolution Case

$699
one-time case fee

Have one review that needs attention? We work the case from assessment through the appropriate challenge or response process.

  • Review and policy assessment
  • Case documentation
  • Challenge preparation when appropriate
  • Submission guidance and case tracking
  • Appeal assistance when available
  • Professional response strategy if needed
Start a Review Case

One-time service. No monthly subscription required.

Complex or Priority Case

Priority Review Resolution Case

$999
one-time priority case fee

Built for urgent or more complicated situations requiring priority attention, additional documentation, or substantially more hands-on work.

  • Priority case assessment
  • Expanded evidence and documentation review
  • Complex challenge preparation
  • Priority case handling
  • Escalation and appeal support when available
  • Reputation response strategy
Start a Priority Case

Designed for urgent or complex situations.

One problem today, or a system that stays with you?

A standalone review case is $699. Our primary Reputation Management plan is $499 to set up plus $199 for the first month — essentially the same initial investment, with ongoing protection after the immediate problem is addressed.

Single Review Resolution $699 one time Reputation Management $499 + $199/mo
Set it up once. Keep the relationship and support in place.
Important: SurfLocal cannot guarantee that Google will remove a particular review. Google makes the final decision about whether content violates its policies. SurfLocal's service is the professional work involved in assessing the situation, preparing the appropriate challenge or response, assisting with available escalation steps, and helping the business manage its reputation.

Your reputation shouldn't be something you only think about after something goes wrong.

Choose a plan when you're ready, or talk with an Account Manager if you'd like help deciding which option fits your business.

Talk to an Account Manager

Have a question about pricing, a review situation, or which level of service makes sense? Tell us a little about your business and a SurfLocal Account Manager can follow up with you.

Please provide either an email address or phone number. Your information goes directly into SurfLocal's secure reputation lead system.