Reputation Management

Your reputation is part of the customer journey.

SurfLocal includes Google Business Profile connection architecture, reputation monitoring and review-challenge preparation so reputation can be considered alongside the business website, search visibility and customer experience.

Google Business ProfileMonitoringBusiness contextChallenge preparation
Reputation in contextConnected SurfLocal workflow
01Profile
02Monitor
03Review
04Prepare
05Protect
Customer action stays connected to the business.Marketing should lead somewhere.
Reputation in the business picture

Connect what customers see with the rest of your digital presence.

Bring Google Business Profile information, reputation monitoring and review-challenge preparation into the same system as the website and search visibility.

Connection

Google Business Profile

Business Profile connection and authentication architecture allows Google business information to participate in the broader SurfLocal ecosystem.

Monitoring

Reputation awareness

Reputation-related activity can be monitored alongside other visibility and business information.

Preparation

Review challenge preparation

When a business believes a review should be challenged, SurfLocal can support preparation and organization around that process.

Context

One business picture

Reputation does not have to sit in isolation from the website, search visibility and other business signals.

Visibility

Connect reputation to discovery

Business Profile and reputation information can complement broader search and website planning.

Action

Know what deserves attention

Use reputation information alongside the rest of the business visibility picture so important issues are easier to identify and address.

Reputation connected

See reputation as part of the complete customer journey.

What customers see in search and on the business profile can be considered alongside the website, visibility and customer experience instead of living in a separate silo.

Next step

Make reputation part of the operating picture.

Connect what customers see about the business with the rest of the visibility and customer-experience system.

Talk with SurfLocal

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RegardingReputation Management & Google Business Profile
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